How to Share Your Dental Records With Us
- To get a free video consult, you send us your existing dental records, X-rays, OPGs, or a CBCT scan, securely.
You request them from your local dentist, send them to us through a secure channel, and we review them to assess your case.
What Records Do You Need for a Free Video Consult?
A free video consult starts with your records, not an appointment, and recent imaging is the most useful thing you can send. You do not need every document and you do not need to gather it all at once; the clearer what you send, the more accurate our assessment.
You own your records, and your local dentist is required to provide them to you on request. Below is how to request, format, and send them.
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What If My Dentist Still Uses Film X-Rays?
If your dentist still works with physical film rather than digital imaging, you can still share your records: photograph the film against a bright, even light source, or scan it on a flatbed scanner, and send the image through our secure channel.
- Photograph the film against a bright, even light source (a lightbox or a screen) so the detail is visible, and send the photo.
- Or scan the film on a flatbed scanner if you have access to one.
- Send what you have. Even if the imaging is older or less than perfect, it gives us a starting point and we will tell you if newer imaging is needed.
We would rather see an older film than nothing, it lets us begin the assessment and advise you on next steps.
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What Happens to Your Records After You Send Them?
We review the imaging and notes to assess your case and prepare an evaluation, then hold your records within your ten-year open file, per clinic records, so they remain on hand for any follow-up across that period. We use them to inform your assessment and treatment planning, nothing more.
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Coordination With Your Care
Sharing records is the start of a coordinated process, not a commitment. We work with what your local dentist already has, so you are not duplicating imaging unnecessarily. If we need additional or newer imaging to complete the assessment, we will tell you exactly what and why, so any request from your local provider is specific and easy to fulfil.
Questions about this procedure?
Specialist-only treatment planning
- Remote file review before travel
- Evidence-led treatment checkpoints
No waiting list for eligible cases
- Remote file review before travel
- Evidence-led treatment checkpoints
Trip coordinated with care timeline
- Remote file review before travel
- Evidence-led treatment checkpoints
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Frequently Asked Questions
How do I send my dental records for an evaluation?
Request copies of your imaging and notes from your local dentist, then send them to us through the secure channel we provide. Digital X-rays, OPGs, or a CBCT scan are ideal. A short note on your concern helps us read them in context.
What formats do you accept?
Standard X-rays and OPGs as JPG, PNG, or PDF; CBCT scans as DICOM files or your clinic's viewer export; clinical notes as PDF or a clear photo. If you are unsure, send what you have and we will tell you if anything else is needed.
What if my dentist still uses film X-rays, not digital?
You can still share them. Photograph the film against a bright, even light source, or scan it on a flatbed scanner, and send the image through our secure channel. An older film gives us a starting point, and we will advise if newer imaging is required.
What do you do with my records once I send them?
We review the imaging and notes to assess your case and prepare your evaluation, and we hold them within your ten-year open file for any follow-up. They are used to inform your assessment and planning only. --- Compare Our Approach → | Is Stunning Right for Me? →
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