Hotel & Airport TransfersPremium Travel Support

Airport Pickup Service

A named driver collects you from IGI Delhi Terminal 3 arrivals (Gate 4) and transports you to your accommodation in a clean, air-conditioned Toyota Innova, Honda City, or equivalent sedan/MPV. Your coordinator provides the driver's contact details, car registration plate, and WhatsApp number at least 24 hours before your arrival. Your driver is experienced with international patients, speaks clear English, knows the routes to our clinic and partner hotels (including avoiding peak Delhi traffic via NH-48, NH-19, and the Delhi Metro-adjacent corridors), and is trained in courteous, professional service. If your British Airways, Virgin Atlantic, Air India, Vistara, Emirates, Etihad, or Qatar flight is delayed-as can happen on long-haul UK-India routes-your coordinator monitors arrival boards and manages the driver rescheduling automatically.

Vetted Partner Hotels

• Located 5–15 minutes from the clinic by car
• 3-5 star properties with international hygiene standards (comparable to UK Premier Inn / Hilton Garden Inn / Marriott / IHG standards)
• Post-surgery-friendly meal options (soups, smoothies, scrambled eggs, soft foods familiar to UK palates; dietary accommodations for halal, kosher, vegetarian, vegan, gluten-free, coeliac, diabetic)
• Quiet, comfortable rooms suitable for recovery with blackout curtains and comfortable UK-standard bed linen
• High-speed WiFi supporting WhatsApp video, FaceTime, Microsoft Teams and Zoom calls back to the UK
• UK plug adapters available (Type D/M Indian sockets to BS 1363 UK plugs)
• Concierge services for additional requests
• Staff trained in medical patient support
• Option to arrange room upgrades or special accommodations including lift access and ground-floor rooms

Daily Clinical Transport

Throughout your treatment, your driver provides pickup from your hotel and transport to the clinic for every scheduled appointment. Timing is coordinated to ensure you arrive 10–15 minutes before each appointment, without stress or rush. After treatment, you are transported directly back to your hotel for rest and recovery. This predictability and reliability is especially important during post-operative days when fatigue is common-you don't have to navigate unfamiliar Delhi streets, haggle with Ola/Uber drivers, or worry about getting lost after sedation or analgesic medication.

Transport During Recovery Days

Some days during your treatment will be rest or monitoring days with no scheduled appointments. Your coordinator can arrange sightseeing (Taj Mahal in Agra-3.5 hours each way via Yamuna Expressway; Qutub Minar UNESCO World Heritage Site; Red Fort; Lotus Temple; Akshardham Temple; Humayun's Tomb), shopping (Connaught Place, Khan Market, DLF Emporio, Select Citywalk, Dilli Haat, Janpath markets for textiles and souvenirs), or local exploration if you wish, or simply ensure transport is available if you need to visit a nearby Apollo/Fortis/Max hospital pharmacy, medical supply store (for chlorhexidine mouthwash, saline rinse, ibuprofen, paracetamol), or Max Fashion, Marks & Spencer India, Zara, or H&M India for additional clothing. Your coordinator can also arrange Keells/Pantaloons/Spencer's Retail for any UK-familiar grocery items.

Special Accommodations

If you have mobility challenges (Disability Discrimination Act / Equality Act 2010 considerations), accessibility needs (wheelchair access, walking aids, hearing loop/induction loop compatibility), dietary restrictions (halal, kosher, vegan, vegetarian, gluten-free, coeliac-safe, diabetic-friendly, low-FODMAP), or family members accompanying you from the UK, communicate these to your CRM coordinator. We arrange appropriate hotels (ground floor access, passenger lifts, accessibility features, ramps, walk-in shower facilities), coordinate dietary needs in advance with partners, and ensure transport is suitable for all passengers including wheelchair-accessible vehicles if needed. Your coordinator personalises every detail.