24/7 CRMConcierge International Patient Support

Is the 24/7 CRM programme really free?

Yes, completely. It is included in every treatment at Stunning Dentistry with no premium tiers, no add-on fees, and no hidden costs. Your dedicated coordinator, all logistical support, emergency aftercare, and lifetime warranty administration are all standard included benefits.

How quickly will I be assigned a coordinator?

A dedicated Patient Coordinator is assigned immediately after your clinical evaluation is approved, typically within 24-48 hours. You will have a video call with your named coordinator before finalising any travel or financial commitment, so you know exactly who you'll be working with throughout your journey.

What happens if I have an emergency after returning to the UK?

Your 24/7 CRM coordinator remains your first point of contact for the rest of your life. Available on WhatsApp, phone, or video call on UK GMT/BST hours, they triage your concern clinically, may arrange video consultation with our clinicians, and coordinate directly with your UK NHS GDP, Bupa Dental, Mydentist, Portman, or Denplan member practice dentist if local treatment is needed. We can also coordinate with NHS 111 dental triage, urgent dental care services, or A&E if symptoms warrant. Emergency support is included with no additional cost under the CRM aftercare framework.

Can my family or partner contact my coordinator?

Yes, absolutely. With your permission (recorded under UK GDPR / Data Protection Act 2018 consent), your family members can be added to communications and briefed on your treatment progress. Many of our UK patients bring a partner, adult child, or family member for support, and we accommodate multi-person updates via WhatsApp groups, conference calls, or shared email threads.

Will my coordinator understand UK health funding and insurance?

Yes. Our team is trained on UK funding pathways including NHS Bands 1–3 (Band 1 £27.40, Band 2 £75.30, Band 3 £319.10 in England 2025-26; Wales £203 Band 3; Scotland SDR; Northern Ireland similar), HC2/HC3 low-income certificates, Pension Credit dental exemption, private dental insurance (Bupa Dental, AXA Health, Aviva, Vitality, WPA, Simplyhealth, BHSF, Sovereign), capitation plans (Denplan Care, Denplan Essentials), 0% APR finance (Chrysalis Finance, Medenta, Tabeo), pension drawdown (PCLS 25% tax-free from age 55, rising to 57 in April 2028; UFPLS; SIPP), and high-street loan options (Sainsbury's Bank, M&S Bank, Tesco Bank, Nationwide Building Society). Your coordinator can discuss treatment options that fit your funding situation and provide transparent GBP cost breakdowns alongside NHS Band 3 and Harley Street private comparators.